Returns & Refunds policy

How can I make a warranty claim?

Please contact us! We want you to be completely satisfied with your order, so if you believe your item is faulty please contact us as soon as you feel something is wrong.

If you ordered online, email us at support@larkwoodfurniture.com.au with your invoice number and photos of the faults, and a brief description, and our team will be in touch to let you know what we can do.

What if the price drops on an item I have ordered?

You will always pay the lowest price. If the price drops 14 days before or after your purchase for an item that you've ordered you'll be offered a store credit, goods to the value of the difference, or a refund when your items are delivered. 

I received a damaged item, what do I do?

Please contact us! We want you to be completely satisfied with your order, so if you believe your item is faulty please contact us within 7 days of your delivery or collection.
If you ordered online, email us at support@larkwoodfurniture.com.au with your invoice number and photos of the faults, and a brief description, and our team will be in touch to let you know what we can do.

I received an item I believe to be faulty, what can I do?

Please contact us! We want you to be completely satisfied with your order, so if you believe your item is faulty please contact us within 7 days of your delivery or collection.
If you ordered online, email us at support@larkwoodfurniture.com.au with your invoice number and photos of the faults, and a brief description, and our team will be in touch to let you know what we can do.

Can I return my order?

Yes, absolutely.

We want you to feel completely comfortable ordering online. So, as an extension to your consumer rights, you can return your Online order to us within 30 days of receiving it for a full refund of the product price, not including shipping. You can also return your order to us within 30 days for a credit note or exchange. If you are outside 5km radios of our Melbourne warehouse, the shipping cost is to be paid by the customer. If your order is of a large, bulky product, a 25% cancellation fee may apply to cover transfer and restocking costs; a 50% cancellation fee may apply to cover transfer and restocking costs for made to order items. 

We pride ourselves on delivering high quality craftsmanship made for your home, we have always delivered the best quality to our clients over the years, so if you're not completely satisfied with your order we're happy to assist with a return. 

Returns will be refunded via the same method of payment, require a proof of purchase (invoice number), be in new or unused condition, and with the original packaging if possible. Even if your order has been assembled, we'll accept it as a return if in resealable condition. If the returns criteria are not met we may refuse a return or offer an exchange or credit voucher alternatively. 

If the return is due to a change in mind, please make the return within 7 days of obtaining your order. 

How do I return my order?

You can return your order at our main warehouse in Victoria, just bring your item for return, proof of purchase, and the card you made your purchase with, and we'll take care of the rest.

For larger items requiring transport assistance or outside of Victoria, please email us at support@larkwoodfurniture.com.au

How long does it take to process a refund?

Please allow up to 7 days for your refund request to be reviewed and processed. Our team will be in touch with you if they have any questions and also to confirm once completed.

I am returning and item, do I have to pay for shipping?

When making a return you will need to pay for the shipping, but you can avoid this by returning your order to our warehouse in Victoria free of charge where our friendly team will be happy to arrange a refund or exchange in-store. The costs associated with the return are the responsibility of the customer.

If you are sending an order back to us contact us at support@larkwoodfurniture.com.au so we can keep a look out for your parcel. To speed up this process, we request that you include your invoice number (if on hand) and contact details and a brief note on why you would like to return your order.

Good to know

Returned items must be in their original packaging and in as-new condition.